Where do I get to choose my designs?
At the moment, you’re only backing for the quantity of items you’d like. Once the project is over, a survey will be sent to your email where you get to tell me which designs you pledged for, as well as other important information like your shipping address.
Last updated: March 08, 2024 14:39
I'm moving within the next few months! Can I change my address?
Yes! You’ll be able to make changes to your address any time up until the pins arrive to me and the fulfillment stage begins. Additionally, 48 hours before addresses are locked, you will receive an email to confirm that everything looks good.
Last updated: March 08, 2024 14:40
May I purchase something in your online store to have it ship together with my Backerkit reward and save on shipping?
You absolutely can! Please just leave a note at checkout with the name you used to back this project for easy combining. The shipping addresses should match. Once your order is ready to be dispatched, you will receive a refund for any excess shipping charges.
Last updated: March 08, 2024 14:42
After I've submitted my survey, may I change the design of the item I initially ordered?
For the most part, I will be ordering several extras of each design. I will try my best to accommodate, but please note that backers with an accurate and complete survey will be prioritized after bulk orders have been placed. In the case I do not have enough of the design you’d like in stock, I may not be able to change your order.
Last updated: March 08, 2024 14:44
Can I get a refund?
BackerKit is not an online store, but a funding platform. All funds raised from BackerKit goes into producing the items or purchasing shipping supplies needed to fulfill the project, so refunds cannot be issued once payment has been processed. Please also take note of the estimated shipping date, as items need to be produced after I have taken into account everyone’s preferences on designs. In case of an emergency, please email me at [email protected] and we may be able to work something out. In these cases, a refund may be issued for 90% of your pledge (non-refundable BackerKit and banking fees.)
Last updated: March 08, 2024 14:49
How will I know my order has shipped?
Please keep an eye out in your emails! BackerKit will send you a confirmation email with your tracking number once it’s ready to be shipped out. Please refer to the story page for shipping estimates (may vary depending on the country your package is being shipped to.) For Canadian lettermail packages, you will still receive a confirmation email that your order has shipped, but you will not be able to track it.
Last updated: March 08, 2024 14:53
When should I expect the items to arrive?
I am expecting to get everything in hand by July 2024, and you should be receiving your rewards shortly afterwards. Please refer to the shipping estimates section of the project page to determine how long it will take for the package to arrive in your country! Please note that once packages have been shipped, the estimated delivery date is out of my hands. In the case the package gets lost, I may either issue a refund or reship your package. Refunds cannot be processed due to longer than expected delivery times. While the schedule is properly laid out and I will stick to it the best I can, sometimes there may be delays with the factory (either holidays or the pins arrive in poor quality and need to be remade.)
Last updated: March 08, 2024 14:53
How do I find out what projects I’ve pledged to?
Check out this help doc on how to locate your pledges for Pintopia 2024: https://help.backerkit.com/article/824-how-do-i-find-out-what-projects-i-ve-pledged-to
Last updated: March 27, 2024 13:55
How do I get free pins during Pintopia 2024?
Check out this help doc to find out how to receive FREE pins for Pintopia 2024: https://help.backerkit.com/article/821-how-do-i-get-free-pins-during-pintopia-2024
Last updated: March 27, 2024 13:55
What do FREE Pintopia 2024 Pins look like?
Check out this help doc to find out what the FREE pins look like for Pintopia 2024: https://help.backerkit.com/article/822-what-do-free-pintopia-2024-pins-look-like
Last updated: March 27, 2024 13:55
May I purchase something in your online store to have it ship together with my Backerkit reward and save on shipping?
You absolutely can! Please just leave a note at checkout with the name you used to back this project for easy combining. The shipping addresses should match. Once your order is ready to be dispatched, you will receive a refund for any excess shipping charges. Online shop: xiumai.ca
Last updated: May 15, 2024 14:40
After I've submitted my survey, may I change the design of the item I initially ordered?
For the most part, I will be ordering several extras of each design. I will try my best to accommodate, but please note that backers with an accurate and complete survey will be prioritized after bulk orders have been placed. In the case I do not have enough of the design you’d like in stock, I may not be able to change your order.
Last updated: May 15, 2024 14:40
Can I get a refund?
BackerKit is not an online store, but a funding platform. All funds raised from BackerKit goes into producing the items or purchasing shipping supplies needed to fulfill the project, so refunds cannot be issued once payment has been processed. Please also take note of the estimated shipping date, as items need to be produced after I have taken into account everyone’s preferences on designs. In case of an emergency, please email me at [email protected] and we may be able to work something out. In these cases, a refund may be issued for 90% of your pledge (non-refundable BackerKit and banking fees.)
Last updated: May 15, 2024 14:40
How will I know my order has shipped?
Please keep an eye out in your emails! BackerKit will send you a confirmation email with your tracking number once it’s ready to be shipped out. Please refer to the story page for shipping estimates (may vary depending on the country your package is being shipped to.) For Canadian lettermail packages, you will still receive a confirmation email that your order has shipped, but you will not be able to track it.
Last updated: May 15, 2024 14:40
When should I expect the items to arrive?
I am expecting to get everything in hand by July 2024, and you should be receiving your rewards shortly afterwards. Please refer to the shipping estimates section of the project page to determine how long it will take for the package to arrive in your country! Please note that once packages have been shipped, the estimated delivery date is out of my hands. In the case the package gets lost, I may either issue a refund or reship your package. Refunds cannot be processed due to longer than expected delivery times. While the schedule is properly laid out and I will stick to it the best I can, sometimes there may be delays with the factory (either holidays or the pins arrive in poor quality and need to be remade.)
Last updated: May 15, 2024 14:40
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.